Our prices exclude VAT.
VAT will be added to the following account types: –
UK and EU Individuals
UK Businesses (regardless or whether you are VAT registered or not)
EU Businesses who are non-VAT Registered
Any individual or business outside of the EU zone will not pay VAT.
Our service is regulated by The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 and The London Local Authorities Act 2007 (Section 75) and our clients must meet the identification requirements standard when signing up to our service.
We are legally required to verify the Personal Details of clients.
Once you have signed up with us, you will receive an immediate email asking you to supply us with Identification Documents (Photo ID and a Proof of Address). These will be verified electronically with various official secure trusted sources. This is not a credit check but it will leave information on your file to show that an identify check has been carried out. It has no effect on your Credit File.
As soon as you have signed-up with us you will get a Welcome email immediately and you can use your address straight away. However, until your ID is submitted your account will not be verified and we will be unable provide access to your mail (including online, forwarding or collection) Therefore, it’s best to get this out of the way as soon as you sign up.
What we need depends on whether you have a personal or a business account with us. Business accounts will be required to provide us with certain information about their business as well as personal ID for the owners.
Below is a list of documents that we will accept.
For Personal ID (Photographic)
For Proof of Address (dated within the last 3 months)
If you are using our Regent Street (W1) office, the identification requirements need all ID to be certified and in colour.
If you sign-up to our Regent Street address, all identification documents submitted to us must be in colour and be certified. This applies to all clients regardless of where you are located in the world. Identification documents can be certified by a Professional Teacher, a Bank, Post Office, Solicitor or a Notary Public.
We recommend uploading your identification documents to your secure online account. This is fast, secure and easy.
Alternatively, you can email them to firstname.lastname@example.org at your own discretion, however email is not secure.